Posts Tagged ‘wayfinding

Is this jaywalking?

Near my office there is a tram stop located in the middle of the road. You can access it from the street crossing at the intersection, or from the other end of the platform, further up the road.
At the end of the platform furthest from the intersection (shown in the pictures), there is affordance [...]

user experience

Passenger safety has a price

A few months ago, I praised what I saw to be a great safety improvement in the way Yarra Trams highlighted doors so that passengers and drivers could see them more easily.

See how clearly marked the doors were.
As my tram approached this morning, I was a bit surprised to see that the doors [...]

customer service

Trains, trams and customer experience

Whilst in Japan in January, I used the train services quite a lot. Japan is a very densely populated nation and major cities such as Tokyo, Kyoto and Osaka are particularly crowded. However the country is somewhat legendary for its efficient and effective train services. Trains are a popular, reliable and speedy way of travelling [...]

service design

The right direction for good service

This Christmas I’ve decided to leave the warm temperatures in Melbourne and spend the holidays in sub-zero Europe (it almost sounds a bit crazy, really). Those of you who have ever done the Kangaroo Route will know it’s a long trip! Approximately 24 hours in the air with a brief stopover, and you’ve just about [...]

customer service, service design