Posts Tagged ‘sustainability

Service innovation lost in the wild

I find shopping for shoes notoriously difficult. I only tend to buy them when old pairs are falling apart. I generally prefer something not too flashy, not too high, not too sparkly, and not too expensive. Imelda Marcos I am not.
Walking past a shoe shop in the centre of Melbourne, I saw something sufficiently [...]

customer service, service design

Ezio Manzini on sustainable design, or, dinosaurs had their day, too

Ezio Manzini is a leading Italian thinker in the domain of sustainable design with a focus on social innovation. I won’t bore you with all his credentials (you can read about them in his CV), suffice to say he has been around as a student, lecturer, and professor across the world for a long time!
Ezio [...]

events, service design