Posts Tagged ‘citizen experience

Is this jaywalking?

Near my office there is a tram stop located in the middle of the road. You can access it from the street crossing at the intersection, or from the other end of the platform, further up the road.
At the end of the platform furthest from the intersection (shown in the pictures), there is affordance [...]

user experience

Ezio Manzini on sustainable design, or, dinosaurs had their day, too

Ezio Manzini is a leading Italian thinker in the domain of sustainable design with a focus on social innovation. I won’t bore you with all his credentials (you can read about them in his CV), suffice to say he has been around as a student, lecturer, and professor across the world for a long time!
Ezio [...]

events, service design

Trains, trams and customer experience

Whilst in Japan in January, I used the train services quite a lot. Japan is a very densely populated nation and major cities such as Tokyo, Kyoto and Osaka are particularly crowded. However the country is somewhat legendary for its efficient and effective train services. Trains are a popular, reliable and speedy way of travelling [...]

service design