<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Katherine Alsop</title>
	<atom:link href="http://www.katherinealsop.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.katherinealsop.com</link>
	<description>Sharing my (user) experience</description>
	<lastBuildDate>Mon, 10 Oct 2011 22:00:04 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Tweet for service</title>
		<link>http://www.katherinealsop.com/2011/10/10/tweet-for-service/</link>
		<comments>http://www.katherinealsop.com/2011/10/10/tweet-for-service/#comments</comments>
		<pubDate>Mon, 10 Oct 2011 10:47:03 +0000</pubDate>
		<dc:creator>Katherine</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[airlines]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[real world]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.katherinealsop.com/?p=372</guid>
		<description><![CDATA[I was in San Francisco in August to attend the UX Week conference. At about 3.30pm on the last day of the conference &#8211; Friday &#8211; JetBlue sent me an email to say they had cancelled my flight to Boston on the Sunday. 
Damn. 
I had accommodation booked in Boston, and in New York, where [...]]]></description>
		<wfw:commentRss>http://www.katherinealsop.com/2011/10/10/tweet-for-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is this jaywalking?</title>
		<link>http://www.katherinealsop.com/2010/09/10/is-this-jaywalking/</link>
		<comments>http://www.katherinealsop.com/2010/09/10/is-this-jaywalking/#comments</comments>
		<pubDate>Fri, 10 Sep 2010 05:13:21 +0000</pubDate>
		<dc:creator>Katherine</dc:creator>
				<category><![CDATA[user experience]]></category>
		<category><![CDATA[citizen experience]]></category>
		<category><![CDATA[public transport]]></category>
		<category><![CDATA[real world]]></category>
		<category><![CDATA[wayfinding]]></category>

		<guid isPermaLink="false">http://www.katherinealsop.com/?p=354</guid>
		<description><![CDATA[Near my office there is a tram stop located in the middle of the road. You can access it from the street crossing at the intersection, or from the other end of the platform, further up the road. 
At the end of the platform furthest from the intersection (shown in the pictures), there is affordance [...]]]></description>
		<wfw:commentRss>http://www.katherinealsop.com/2010/09/10/is-this-jaywalking/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Service innovation lost in the wild</title>
		<link>http://www.katherinealsop.com/2010/08/17/service-innovation-lost-in-the-wild/</link>
		<comments>http://www.katherinealsop.com/2010/08/17/service-innovation-lost-in-the-wild/#comments</comments>
		<pubDate>Tue, 17 Aug 2010 04:16:31 +0000</pubDate>
		<dc:creator>Katherine</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[service design]]></category>
		<category><![CDATA[real world]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://www.katherinealsop.com/?p=305</guid>
		<description><![CDATA[I find shopping for shoes notoriously difficult. I only tend to buy them when old pairs are falling apart. I generally prefer something not too flashy, not too high, not too sparkly, and not too expensive. Imelda Marcos I am not. 
Walking past a shoe shop in the centre of Melbourne, I saw something sufficiently [...]]]></description>
		<wfw:commentRss>http://www.katherinealsop.com/2010/08/17/service-innovation-lost-in-the-wild/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Passenger safety has a price</title>
		<link>http://www.katherinealsop.com/2010/08/13/passenger-safety-has-a-price/</link>
		<comments>http://www.katherinealsop.com/2010/08/13/passenger-safety-has-a-price/#comments</comments>
		<pubDate>Thu, 12 Aug 2010 23:38:36 +0000</pubDate>
		<dc:creator>Katherine</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[accessibility]]></category>
		<category><![CDATA[public transport]]></category>
		<category><![CDATA[real world]]></category>
		<category><![CDATA[wayfinding]]></category>

		<guid isPermaLink="false">http://www.katherinealsop.com/?p=326</guid>
		<description><![CDATA[A few months ago, I praised what I saw to be a great safety improvement in the way Yarra Trams highlighted doors so that passengers and drivers could see them more easily. 

See how clearly marked the doors were. 
As my tram approached this morning, I was a bit surprised to see that the doors [...]]]></description>
		<wfw:commentRss>http://www.katherinealsop.com/2010/08/13/passenger-safety-has-a-price/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Ezio Manzini on sustainable design, or, dinosaurs had their day, too</title>
		<link>http://www.katherinealsop.com/2010/07/15/ezio-manzini-on-sustainable-design-or-dinosaurs-had-their-day-too/</link>
		<comments>http://www.katherinealsop.com/2010/07/15/ezio-manzini-on-sustainable-design-or-dinosaurs-had-their-day-too/#comments</comments>
		<pubDate>Thu, 15 Jul 2010 12:29:06 +0000</pubDate>
		<dc:creator>Katherine</dc:creator>
				<category><![CDATA[events]]></category>
		<category><![CDATA[service design]]></category>
		<category><![CDATA[citizen experience]]></category>
		<category><![CDATA[co-design]]></category>
		<category><![CDATA[real world]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://www.katherinealsop.com/?p=263</guid>
		<description><![CDATA[Ezio Manzini is a leading Italian thinker in the domain of sustainable design with a focus on social innovation. I won&#8217;t bore you with all his credentials (you can read about them in his CV), suffice to say he has been around as a student, lecturer, and professor across the world for a long time!
Ezio [...]]]></description>
		<wfw:commentRss>http://www.katherinealsop.com/2010/07/15/ezio-manzini-on-sustainable-design-or-dinosaurs-had-their-day-too/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Trains, trams and customer experience</title>
		<link>http://www.katherinealsop.com/2010/04/13/trains-trams-and-customer-experience/</link>
		<comments>http://www.katherinealsop.com/2010/04/13/trains-trams-and-customer-experience/#comments</comments>
		<pubDate>Tue, 13 Apr 2010 10:59:59 +0000</pubDate>
		<dc:creator>Katherine</dc:creator>
				<category><![CDATA[service design]]></category>
		<category><![CDATA[citizen experience]]></category>
		<category><![CDATA[public transport]]></category>
		<category><![CDATA[real world]]></category>
		<category><![CDATA[wayfinding]]></category>

		<guid isPermaLink="false">http://www.katherinealsop.com/?p=168</guid>
		<description><![CDATA[Whilst in Japan in January, I used the train services quite a lot. Japan is a very densely populated nation and major cities such as Tokyo, Kyoto and Osaka are particularly crowded. However the country is somewhat legendary for its efficient and effective train services. Trains are a popular, reliable and speedy way of travelling [...]]]></description>
		<wfw:commentRss>http://www.katherinealsop.com/2010/04/13/trains-trams-and-customer-experience/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Improving the taxi experience for the vision-impaired</title>
		<link>http://www.katherinealsop.com/2010/02/13/improving-the-taxi-experience-for-the-vision-impaired/</link>
		<comments>http://www.katherinealsop.com/2010/02/13/improving-the-taxi-experience-for-the-vision-impaired/#comments</comments>
		<pubDate>Sat, 13 Feb 2010 06:32:26 +0000</pubDate>
		<dc:creator>Katherine</dc:creator>
				<category><![CDATA[accessibility]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[public transport]]></category>
		<category><![CDATA[real world]]></category>

		<guid isPermaLink="false">http://www.katherinealsop.com/?p=180</guid>
		<description><![CDATA[On a recent trip to Canberra I noticed that taxis now have the vehicle number printed in braille next to the passenger door handles. 
I have to say, I had never particularly thought about the taxi experience of a vision-impaired person, but like any other taxi cab customer, vision-impaired people may need to take note [...]]]></description>
		<wfw:commentRss>http://www.katherinealsop.com/2010/02/13/improving-the-taxi-experience-for-the-vision-impaired/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Will you help me App My State? &#8211; Victorian Government&#8217;s Gov 2.0 initiative</title>
		<link>http://www.katherinealsop.com/2010/02/13/will-you-help-me-app-my-state-victorian-governments-gov-2-0-initiative/</link>
		<comments>http://www.katherinealsop.com/2010/02/13/will-you-help-me-app-my-state-victorian-governments-gov-2-0-initiative/#comments</comments>
		<pubDate>Sat, 13 Feb 2010 03:17:57 +0000</pubDate>
		<dc:creator>Katherine</dc:creator>
				<category><![CDATA[events]]></category>
		<category><![CDATA[mashup]]></category>
		<category><![CDATA[open data]]></category>
		<category><![CDATA[public sector]]></category>
		<category><![CDATA[user experience]]></category>

		<guid isPermaLink="false">http://www.katherinealsop.com/?p=176</guid>
		<description><![CDATA[Last year I enjoyed participating in the Lonely Planet / GovHack Hack Day where the team I was in created an application to get people to convert to solar power &#8211; mySolarSaver. We were lucky enough to win the Gov 2.0 prize, and got to meet Nicholas Gruen, the head of the Australian Government&#8217;s Gov [...]]]></description>
		<wfw:commentRss>http://www.katherinealsop.com/2010/02/13/will-you-help-me-app-my-state-victorian-governments-gov-2-0-initiative/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Joinedupdesignforschools &#8211; public sector innovation in the UK</title>
		<link>http://www.katherinealsop.com/2010/01/02/joinedupdesignforschools-public-sector-innovation-in-the-uk/</link>
		<comments>http://www.katherinealsop.com/2010/01/02/joinedupdesignforschools-public-sector-innovation-in-the-uk/#comments</comments>
		<pubDate>Fri, 01 Jan 2010 17:03:38 +0000</pubDate>
		<dc:creator>Katherine</dc:creator>
				<category><![CDATA[events]]></category>
		<category><![CDATA[service design]]></category>
		<category><![CDATA[co-design]]></category>
		<category><![CDATA[education]]></category>
		<category><![CDATA[public sector]]></category>
		<category><![CDATA[real world]]></category>

		<guid isPermaLink="false">http://www.katherinealsop.com/?p=121</guid>
		<description><![CDATA[Whilst in London over the holidays, I accidentally (and happily!) ended up at the Sorrell Foundation&#8217;s Young Design Centre at Somerset House on the banks of the Thames. A fantastic display is presented in the What’s Next for Schools? exhibition, a product of the joinedupdesignforschools program.

The Sorrell Foundation was set up in 1999 to
inspire creativity [...]]]></description>
		<wfw:commentRss>http://www.katherinealsop.com/2010/01/02/joinedupdesignforschools-public-sector-innovation-in-the-uk/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The right direction for good service</title>
		<link>http://www.katherinealsop.com/2009/12/15/the-right-direction-for-good-service/</link>
		<comments>http://www.katherinealsop.com/2009/12/15/the-right-direction-for-good-service/#comments</comments>
		<pubDate>Tue, 15 Dec 2009 12:44:40 +0000</pubDate>
		<dc:creator>Katherine</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[service design]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[wayfinding]]></category>

		<guid isPermaLink="false">http://www.katherinealsop.com/?p=84</guid>
		<description><![CDATA[This Christmas I&#8217;ve decided to leave the warm temperatures in Melbourne and spend the holidays in sub-zero Europe (it almost sounds a bit crazy, really). Those of you who have ever done the Kangaroo Route will know it&#8217;s a long trip! Approximately 24 hours in the air with a brief stopover, and you&#8217;ve just about [...]]]></description>
		<wfw:commentRss>http://www.katherinealsop.com/2009/12/15/the-right-direction-for-good-service/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
	</channel>
</rss>

