Comments on: Service innovation lost in the wild http://www.katherinealsop.com/2010/08/17/service-innovation-lost-in-the-wild/ Sharing my (user) experience Sat, 15 Oct 2011 06:20:32 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Simon http://www.katherinealsop.com/2010/08/17/service-innovation-lost-in-the-wild/comment-page-1/#comment-204 Simon Wed, 18 Aug 2010 01:50:48 +0000 http://www.katherinealsop.com/?p=305#comment-204 Congratulations - another well thought out posting from your daily life. New systems or ways of doing things should always be intuitive, so that how to use the new process is obvious to the user- which wasn't true in this case. Well done for seeing the issue and explaining it in an easy to understand way. Congratulations – another well thought out posting from your daily life. New systems or ways of doing things should always be intuitive, so that how to use the new process is obvious to the user- which wasn’t true in this case. Well done for seeing the issue and explaining it in an easy to understand way.

]]> By: Katherine http://www.katherinealsop.com/2010/08/17/service-innovation-lost-in-the-wild/comment-page-1/#comment-202 Katherine Tue, 17 Aug 2010 06:40:55 +0000 http://www.katherinealsop.com/?p=305#comment-202 My take on this was that it was unlikely that the way to use the box was unclear... the strap at the top of the box is pretty easy to see. So I thought that it must be some kind of issue or ignorance on the part of the sales assistant. I should have gone back and interviewed the sales assistant to find out why ;-) That would be the measure of a truly inquisitive designer! I've seen those panettone boxes before, but I hadn't made the connection. Good link! My take on this was that it was unlikely that the way to use the box was unclear… the strap at the top of the box is pretty easy to see. So I thought that it must be some kind of issue or ignorance on the part of the sales assistant. I should have gone back and interviewed the sales assistant to find out why ;-) That would be the measure of a truly inquisitive designer!

I’ve seen those panettone boxes before, but I hadn’t made the connection. Good link!

]]> By: Mads http://www.katherinealsop.com/2010/08/17/service-innovation-lost-in-the-wild/comment-page-1/#comment-201 Mads Tue, 17 Aug 2010 05:00:15 +0000 http://www.katherinealsop.com/?p=305#comment-201 Oh, your story reminded me of these: http://www.emporioitaliano.com/images/Tre_Marie_Mignon.jpg Italian panettone cakes have always come in these cardboard containers with a string handle... Oh, your story reminded me of these:

http://www.emporioitaliano.com/images/Tre_Marie_Mignon.jpg

Italian panettone cakes have always come in these cardboard containers with a string handle…

]]> By: Mads http://www.katherinealsop.com/2010/08/17/service-innovation-lost-in-the-wild/comment-page-1/#comment-200 Mads Tue, 17 Aug 2010 04:56:13 +0000 http://www.katherinealsop.com/?p=305#comment-200 Maybe the fault lies not in the service as such, i.e. not in the network that connects the product with the customer, but in bad product design - the handle or the elastic band should communicate more clearly, without having an intermediary, that it affords carrying... Educational story, none the less... Maybe the fault lies not in the service as such, i.e. not in the network that connects the product with the customer, but in bad product design – the handle or the elastic band should communicate more clearly, without having an intermediary, that it affords carrying…

Educational story, none the less…

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